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What is
the Guarantee Policy on Products or
Services TECHNOTRONIC DIMENSIONS
provides?
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All Electronic gear or appliance type products purchased or Serviced at TECHNOTRONIC DIMENSIONS carries
a 90 Days Guarantee, against DOA, covering
Parts and Labor. This
Guarantee excludes Accidental or intentional
Abuse such as Dropping, hitting, slamming,
shipping damage or operating equipment in
extreme weather conditions where its not
designed to be used. DOA claims on repair services
require the product to be re-evaluated on the bench to
confirm the specific complaint.
Policies on electronic spare parts sold are very
unique, and are described in our
merchant policy page.
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Are
Extended Service Plans available to
Customers?
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Yes.
Customers purchasing equipment or submitting
equipment for service, have the option of
purchasing extended service contracts. The
rates and terms of these are specific for the
type of equipment in question. The Service
Plan Contains full Parts & Labor Coverage
plus Buyer gets free tech Support and tips on
how to keep their Equipment running smoothly.
Service Plans are fully transferable if the
Buyer sells his equipment to another party ,
as long as the new owner informs us of the
change.
NOTE:
Damages
resulting from accidental or intentional
abuse of covered equipment VOIDS the
service plan on that item permanently. For
more , see the Merchant Policy on the
bottom pages of this
site.
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How do
I get an Estimate on something I want
Repaired?
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Choose the
"Contact Us" tab above to use email and Include as much information as
possible, like Brand Name/Manufacturer, Model
Number, and most important: A DESCRIPTION of
the Fault. Without having the actual product
on the bench for diagnosis, its hard to give
out quotes anymore, and a bench diagnosis fee
usually is required to provide a more precise
estimate. (Manufacturer in Warranty cases
excluded) The bench fee will act as a deposit toward the
final repair invoice if cost is approved. Otherwise it
covers initial diagnostics.
Once the Item is received for an estimate, you usually will
be contacted within 24-48 hrs to confirm delivery.
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How do
I get my Equipment to you, if I decide to
have you do the
work?
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If you are
local, you can arrange a drop off yourself. Just Choose
the "Contact Us" Tab and we can set up a good day and time
for it.
Otherwise
if you don't live locally, you have to pack
the item(s) VERY carefully in an
appropriate shipping container. The US
Postal Offices have boxes available for
purchase, or a Truck Rental place such as
RYDER or UHAUL provides boxes relatively
cheap. Since the items are delicate
Electronics, take care to insure they don't
move around, and provide plenty of
cushioning in the box for them. The more
care you take at this stage, the better are
the chances of getting your item back in
perfect working order. The majority of the
time, the serviced equipment will be
returned in the same carton & packing
as it arrived in. If it needs to be
repacked again upon the return trip, there
will be no charge to add extra cushioning
or boxing to ensure your item arrives
safely.
Currently we are recommending to use UPS service
to ship products requiring repair that are over 10# in
weight or more or have large dimensions. USPS is the
second choice for medium or small size items, Fedex
ground is the 3rd option. Fedex express had been
ineffective in this area , and we do not recommend
using it.
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How are
the shipping rates
Paid?
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Using the information on shipping companies as indicated
above, the
Customer sets up the shipping carrier and pays
shipping charges to get their equipment to TECHNOTRONIC DIMENSIONS for
estimate.
Upon the
customers receipt of the repair estimate, the
customer may ACCEPT or DECLINE the
estimate.
The shipping
cost for the return trip will be included
in the estimate separately. If the repair
estimate is DECLINED, the Customer has the
option of donating / abandoning his or
her equipment to TECHNOTRONIC DIMENSIONS
disposal or paying for the shipping to return it.
In the case of manufacturer
in Warranty repairs that are non
repairable, we reserve the right to charge
a disposal fee to the manufacturer or
service network handling the
claim.
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Lots of parts listed dont show
prices or provide information on how to make
purchases. How are buyers suppose to know how many are
available and pricing?
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Due to overwhelming abuse, prices and stock levels are no
longer shown. More information on the details of this
change are explained on our merchant policy page which can be loaded using
the link at the bottom of this page.
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How
long does it take for me to get my
equipment back after being sent
in?
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The time
frames are different for each specific item,
since there is such a wide variety of
Electronics out there to deal with and spare part
availability is limited.. If your equipment needs a fast
turnaround, supply a timeframe needed by and we will let
you know if we can meet that deadline. Consideration must be allocated for
transit time after it leaves TECHNOTRONIC
DIMENSIONS. We will supply an outgoing tracking
number when the repair leaves our service center.
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What if
I get my equipment back, and it still
doesn't work? Or What If I buy some
equipment and it doesn't
work?
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Well, this
will RARELY if EVER happen, but if it does,
you must promptly inform TECHNOTRONIC
DIMENSIONS within 5 days of reciept of the
item. It will then have to be
determined:
1)
Whether the carton suffered shipping
damage
2) If the
operator is using the equipment
properly
If there
is no evidence of shipping damage, and the
operator is certain they are working the
controls correctly,
Technotronic Dimensions will ask for
the item to be returned a second time at
its own expense. Upon receiving and
confirming the fault, TECHNOTRONIC
DIMENSIONS will eliminate the fault
permanently, and return the unit to the
customer free of charge. Should
TECHNOTRONIC DIMENSIONS be unable to duplicate the
failure, it will remain under observation for up to
another several days, before then being declared as
"CANNOT DUPLICATE FAILURE" It would be up to the
customer to provide transport for the equipment at that
point.
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Where
do I send my Equipment if I want it to be
fixed?
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First, you
must notify TECHNOTRONIC DIMENSIONS by using
the "Contact Us" page provided in the link at the top of
this page. Describe via
an email, what you have that
needs to be looked at. Give as much
information as possible as outlined in the
ESTIMATE FAQ. Also Indicate when you are
ready to send the item(s) or drop them off.
We will return your message as soon as possible and if we
believe the product is worth looking at, we will supply
the address
where to send your gear or drop it off and
create an appointment if
needed.
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What
type of Payment Methods are available for
the services TECHNOTRONIC DIMENSIONS
Provides?
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See the merchant policy link referenced below.
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